De Ster bvba zoekt een

Customer Service Representative


De Ster bvba






De Ster, een merk van gategroup en onderdeel van HNA, is een toonaangevende ontwikkelaar en producent van innovatieve voedsel verpakkings- en presentatieconcepten voor de luchtvaart, foodservice en voedselverwerkende industrie. Het bedrijf heeft productie-eenheden in Hoogstraten (BE) en Prachinburi (TH), en verkoopkantoren in Amsterdam (NL), Atlanta (VS), Dubai (UAE), Bangkok (TH), Shanghai (CN) en Hong Kong (CN).

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Main Duties and Responsibilities:
• First point of contact for the customer
• Processing and follow-up of sales orders, from order input through delivery.
• Handle forecast and demand management. Work in close contact with customers, analysing forecast versus actual purchases. Preventing shortages or non moving stock by arranging adequate phase in/out of new products.
• Propose alternative products when requested items are not available
• Review, update and maintain customer stock levels, keeping the customer informed at all times.
• Receive and handle all complaints and (possible) claims, including offering a commercial solution together with sales team.
• Issue credit/debit notes for different purposes and deal with all questions and operational issues about these invoices.
• Retrieve an open, pro-avtice, commercial and professional communication towards your customers on a daily basis.
• Continuous product knowledge update, ensuring the latest product developments are known
• Ensure general support to the sales team: taking care of samples, reporting bonus calculation, reporting turnover, small sales quotes
• Providing excellent customer service to our customers and strive for customer delight


Job Summary:

• Manage the complete order process for your dedicated customers. This starts with order entry, follow up the production process, resulting in on time deliveries
• Maintaining & screening forecast of purchases in order to predict future shipments and to ensure stock levels for your customers.
• Handling of commercial and logistics complaints: incomplete deliveries, broken products, … Respond to any issues in a commercial way offering a solution that satisfies all parties.
• Manage the introduction process of new products with customers. This varies from creating new article numbers to working on a fase out – fase in base to implement new items smoothly without left overs or stock shortages.

Wij bieden U

- Contract onbepaalde duur / bepaalde duur (2 openstaande vacatures)
- Werken in een boeiende, groeiende internationale omgeving
- Marktconform salaris, aangevuld met extra legale voordelen

Vacature: Customer Service Representative
Uren: Bepaalde duur, Onbepaalde duur