De Ster bvba zoekt een

Customer Service Representative

BEDRIJF

De Ster bvba

LOCATIE

Hoogstraten

GEPLAATST OP

13-08-2018

Bedrijfsinfo

De Ster, een merk van gategroup en onderdeel van HNA, is een toonaangevende ontwikkelaar en producent van innovatieve voedsel verpakkings- en presentatieconcepten voor de luchtvaart, foodservice en voedselverwerkende industrie. Het bedrijf heeft productie-eenheden in Hoogstraten (BE) en Prachinburi (TH), en verkoopkantoren in Amsterdam (NL), Atlanta (VS), Dubai (UAE), Bangkok (TH), Shanghai (CN) en Hong Kong (CN).

Meer informatie via www.dester.com

Profiel

Main Duties and Responsibilities:
• First point of contact for the customer
• Processing and follow-up of sales orders, from order input through delivery.
• Handle forecast and demand management. Work in close contact with customers, analysing forecast versus actual purchases. Preventing shortages or non moving stock by arranging adequate phase in/out of new products.
• Propose alternative products when requested items are not available
• Review, update and maintain customer stock levels, keeping the customer informed at all times.
• Receive and handle all complaints and (possible) claims, including offering a commercial solution together with sales team.
• Issue credit/debit notes for different purposes and deal with all questions and operational issues about these invoices.
• Retrieve an open, pro-avtice, commercial and professional communication towards your customers on a daily basis.
• Continuous product knowledge update, ensuring the latest product developments are known
• Ensure general support to the sales team: taking care of samples, reporting bonus calculation, reporting turnover, small sales quotes
• Providing excellent customer service to our customers and strive for customer delight

Functieomschrijving

Job Summary:

• Manage the complete order process for your dedicated customers. This starts with order entry, follow up the production process, resulting in on time deliveries
• Maintaining & screening forecast of purchases in order to predict future shipments and to ensure stock levels for your customers.
• Handling of commercial and logistics complaints: incomplete deliveries, broken products, … Respond to any issues in a commercial way offering a solution that satisfies all parties.
• Manage the introduction process of new products with customers. This varies from creating new article numbers to working on a fase out – fase in base to implement new items smoothly without left overs or stock shortages.

Wij bieden U

- Contract onbepaalde duur / bepaalde duur (2 openstaande vacatures)
- Werken in een boeiende, groeiende internationale omgeving
- Marktconform salaris, aangevuld met extra legale voordelen

Samenvatting
Vacature: Customer Service Representative
Uren: Bepaalde duur, Onbepaalde duur